How can I ensure native Talk recordings are being scanned for PCI?

To guard against processing ceasing to operate, for example because of a Zendesk trigger becoming corrupted or the original subscribing Talk Agent leaving the company, implement a process to monitor or count the presence or absence of the automatically generated comments from the PCI redaction app in Zendesk tickets for native Talk calls for subscribed Agents. 

Any Zendesk ticket containing a native Talk call with a processed recording will contain a comment of either
[Redacted possible PCI data in this recording]
or
[Scanned this recording for PCI data]

You can ask a subset of Agents to confirm as a daily process that a comment is present for tickets for the previous days calls.

Or you can implement a process to bulk export ticket contents to a .csv file (or .json or .html file) and then search the ticket comments for the square bracketed comments above.  See this Zendesk support article on exporting ticket contents including comments https://support.zendesk.com/hc/en-us/articles/4408886165402-Exporting-ticket-user-or-organization-data-from-your-account   

If the number of comments drops to zero, despite subscribed Agents continuing to use Zendesk Talk, please contact us to let us know.