If your Zendesk PCI Redaction Webhook or Trigger has been disabled and can't be reactivated, or there is another issue with either your webhook or your trigger you can recreate them by following the instructions below:

Create a replacement Webhook

In your Zendesk admin portal, from menu on the left hand side, select: Apps and Integrations --> Webhooks

This will take you to the webhooks settings page. Confirm that this page does not currently display an active "PCI Redaction" webhook. If it does, then deactivate it.

Select "Create webhook" and fill out the following details:

Select a way to connect: Trigger or automation

Name: Myna PCI Redaction

Endpoint URL: https://www.zendesk-pci.meetmyna.com/public/redact

Request method: POST

Request format: JSON

Authentication: None

The result should look like the image below:

Save the webhook by clicking "Create webhook" and proceed to the trigger creation in the next section.

Create a replacement Trigger

In your Zendesk admin portal, from the menu on the left hand side, select: Objects and Rules --> Business rules --> Triggers

Disable any old triggers related to PCI Redaction by selecting the trigger using the three dots on the right hand side and clicking "Deactivate".

Now you'll need to add the replacement trigger - select "Add trigger" in the upper right hand corner.

Fill out the name, add the following trigger conditions and select the webhook you just created:

Name: Myna PCI Redaction Trigger

Meet ANY of the following conditions:
Comment text    Contains the following string    Outbound call to
Comment text    Contains the following string    Inbound call from

Actions:

Notify active webhook    Myna PCI Redaction

JSON Body:

{"ticketid": "{{ticket.id}}", "ticket.link": "{{ticket.link}}"}

The trigger should now look like the one in the screenshot below: