How do I restrict processing & billing to just Talk Agents who handle PCI in English?

When you install the PCI Redaction app it creates a trigger which notifies PCI Redaction which calls need to be transcribed and redacted.

You can modify this trigger to only send calls for selected Agents who are Talk Agents who handle Payment Card Information in English.  

To modify this trigger, go into your Admin/Triggers settings, clone the existing trigger, add a new condition to it (such as a Group), save it and deactivate the existing trigger.

The existing trigger conditions must be kept to ensure that the trigger is only triggered when a call recording is added to a ticket.

The new conditions might look like this.

If you're unable to clone the trigger, you can disable it and create a new one.  The new trigger should have the action set to "Notify target" and the target should be "PCI data redaction"

The trigger JSON body should be:

{"ticketid": "{{ticket.id}}", "ticket.link": "{{ticket.link}}", "ticket.url": "{{ticket.url}}"}

The minimum trigger should look like the one in the image below:

Please note you will also need to change the number of agents that you are billed for by changing the app group restrictions within Zendesk.