When a new recording is added to a ticket on your Zendesk, a trigger notifies PCI Redaction, which will attempt to read the recording and post a new comment to the same ticket. There are some cases where this process fails, when the trigger does not reach PCI Redaction, the recording cannot be read, or the new comment cannot be posted.
What can I do about recordings that were not processed?
PCI Redaction will investigate any recordings that have not been processed. Please submit a new ticket or email info@meetmyna.com with your Zendesk subdomain (where can I find my Zendesk subdomain?) and the affect ticket id.
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