Suspending PCI Redaction for Zendesk Talk

Removing all users from the Zendesk Group with Group name 'PCI Call Redaction' - and from any other Zendesk Groups associated with the application and its Zendesk trigger - will prevent any further billing, whilst leaving the app itself available if you intend to potentially use the app in again at a later date.

For details on accessing Groups see this article from Zendesk: https://support.zendesk.com/hc/en-us/articles/4408831652890-About-the-Groups-page 

Uninstalling PCI Redaction for Zendesk Talk

You can uninstall the app at any time, which you can do in your Zendesk under Admin – Apps – Manage.  The PCI Redaction service is directly integrated with Zendesk, so uninstalling the app automatically cancels the service. 

You can find more details on uninstalling apps from Zendesk here

Once uninstalled, we also then recommend deleting the Zendesk Group with Group name 'PCI Call Redaction' to avoid any potential confusion as to whether the app is still available.