Angela Ghanem
Activity overview
Latest activity by Angela Ghanem-
Angela Ghanem created an article, How do I restore the Default Trigger for PCI Redaction after manually creating a trigger?
If you have previously had to manually create a Trigger after the Default Trigger installed by the Marketplace App got disabled, this is how to remove it, and replace it with the Default Trigger. ...
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Angela Ghanem created an article, How do I suspend or uninstall PCI Redaction for Zendesk Talk?
Suspending PCI Redaction for Zendesk Talk Removing all users from the Zendesk Group with Group name 'PCI Call Redaction' - and from any other Zendesk Groups associated with the application and its ...
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Angela Ghanem created an article, How do I request reprocessing of recordings?
When a new recording is added to a ticket on your Zendesk, a trigger notifies PCI Redaction, which will attempt to read the recording and post a new comment to the same ticket. There are some case...
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Angela Ghanem created an article, How do I change the credit or debit card used for billing?
If at any point you need to change the credit or debit card used to pay for your subscription, please contact us to let us know. We will then send you a link for you to add details of a new credi...
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Angela Ghanem created an article, How do I change which Talk agent appears on the comments created in Zendesk by the PCI redaction?
The agent who created the API token used during the set up of PCI Redaction for Zendesk Talk will appear as the author of the Comments posted by the app into Zendesk Support tickets. To change this...
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Angela Ghanem created an article, How can I find tickets with comments added by PCI Redaction for Zendesk Talk?
When PCI Redaction for Zendesk Talk scans a call recording it places a copy of the recording in a comment in the ticket. This comment contains one of the following messages: [Redacted possible PCI...
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Angela Ghanem created an article, How do I restrict processing & billing to just Talk Agents who handle PCI in English?
When you install the PCI Redaction app it creates a trigger which notifies PCI Redaction which calls need to be transcribed and redacted. You can modify this trigger to only send calls for selected...
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Angela Ghanem created an article, How do I recreate my PCI Redaction Trigger and Webhook?
If your Zendesk PCI Redaction Webhook or Trigger has been disabled and can't be reactivated, or there is another issue with either your webhook or your trigger you can recreate them by following th...
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Angela Ghanem created an article, Letting PCI Redaction know if you change your Zendesk Subdomain
If at any point in the future you change your Zendesk Subdomain, for example following a corporate rebranding, or a merger or acquisition, you must contact us to let us know. Otherwise the app wil...
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Angela Ghanem created an article, How can I ensure native Talk recordings are being scanned for PCI?
To guard against processing ceasing to operate, for example because of a Zendesk trigger becoming corrupted or the original subscribing Talk Agent leaving the company, implement a process to monito...