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Nigel Cannings

  • Total activity 73
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Activity overview

Latest activity by Nigel Cannings
  • Nigel Cannings created an article,

    I've been waiting for hours. Where is my email/SmartTranscript?!

    First, please check the Service Status section.  If we have any known issues, we will post them there. Generally, we expect you to get your SmartTranscript within a couple of hours, usually a lot l...

    • Edited
    • 1 follower
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  • Nigel Cannings created an article,

    Why are you asking me for all of these permissions?!

    *** This issue is now resolved.  Please download the new version here *** Many thanks to the user who, quite rightly, asked why we needed to send email as them and access OneDrive:  Frankly we don'...

    • Edited
    • 1 follower
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  • Nigel Cannings created an article,

    0xc000007b error

    *** This issue is now resolved.  Please download the new version here *** Some users have experienced an issue with starting the recording, receiving this error: We will be issuing a patch early n...

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    • 1 follower
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  • Nigel Cannings created an article,

    Change your preferences

    Our favourite screen!  There is a lot to do here, including adding Custom Topics, choosing a language and even adding custom vocabulary to help improve our transcription: From the top... Language:...

    • Edited
    • 1 follower
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  • Nigel Cannings created an article,

    Connect your Apps

    At the moment, only two options here. The first is that you have to connect a Dropbox account so we have somewhere to store your recordings (and somewhere to put them, to get them to us, like if yo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Nigel Cannings created an article,

    Manage your Organisation

    If you signed up for the service, you will see a screen like this: If not, it will tell you who your administrator is, and you can go and hassle them! If you are the admin, this is where you can i...

    • Edited
    • 1 follower
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  • Nigel Cannings created an article,

    Start here! Login to Myna...

    Most of your interactions with Myna will be through the SmartTranscript that you get by email when you get out of a meeting. However, before you start to use Myna for the first time, there are a fe...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Nigel Cannings created an article,

    I can't use that method! What to do next...

    You may not be able to use some of the "native" methods to record meetings (you are not a Teams admin, you are never the host etc etc).   We have put together a number of other alternatives for you...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Nigel Cannings created an article,

    Download the Outlook Teams/Stream plugin

    We have a whole article on how get your Teams cloud recordings into Myna here. At present, this can only be done using our Outlook plugin. Windows 10 download The installer can be found here

    • Edited
    • 1 follower
    • 0 comments
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  • Nigel Cannings created an article,

    Download the Outlook Calendar plugin

    Windows 10 If you want Outlook to add a link to your SmartTranscript to your calendar invite, as well as update your Myna email with details from your calendar (like title and participants, where w...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes